ITIL : Information
Technology Infrastructure Library
The Information Technology
Infrastructure Library (ITIL) is a set of concepts and
practices for Information Technology Services Management
(ITSM), Information Technology (IT) development and IT
operations.
ITIL gives detailed descriptions of a number of important
IT practices and provides comprehensive checklists, tasks
and procedures that any IT organization can tailor to
its needs. ITIL is published in a series of books, each
of which covers an IT management topic. The names ITIL
and IT Infrastructure Library are registered trademarks
of the United Kingdom's Office of Government Commerce
(OGC).
Course Contents:
Introduction to ITIL
V3 and IT Service Management
Introduction Chapter
Quiz
Service Strategy (Concepts
& Processes)
Service Strategy Chapter
Quiz
Service Design (Concepts
& Processes)
Service Design (cont'd)
Service Design Chapter
Quiz
Service Transition
(Concepts & Processes)
Service Transition
Chapter Quiz
Service Operation
(Concepts & Processes)
Service Operation
(cont'd)
Service Operation
Chapter Quiz
Continual Service
Improvement (Concepts & Processes)
Continual Service
Improvement Chapter Quiz
Introduction to the
ISO 20000 Standard
Additional 40 ITIL
Foundation exam style practice questions and detailed
discussions
Differentiators:
The question
set of 100 ITIL Foundation style questions includes questions
carefully selected to offer the best
application of understanding of the ITIL best practice
framework. The material
includes mind maps and charts (developed by external parties)
specially developed to make studying for
the ITIL Foundation exam easy. The workshop
aims at not just preparing participants for the ITIL Foundation
exam, but also equipping them with
practical skills. Hence the workshop does not limit itself
to just the ITIL Foundation exam requirements, but also
goes beyond the exam syllabus for
the benefit of the participants, which most other vendors
don't. The training
offered includes 24 hrs of instruction, excluding breaks,
for maximum value.
Introduction to ITIL
V3 and IT Service Management